.jb-live-chat-wrap h1{margin-bottom:16px}.jb-live-chat-layout{display:flex;gap:20px;align-items:flex-start;min-height:600px}.jb-queue-panel{flex:0 0 320px;background:#fff;border:1px solid #c3c4c7;border-radius:4px;display:flex;flex-direction:column;overflow:hidden}.jb-queue-panel__header{padding:12px 16px;border-bottom:1px solid #c3c4c7;background:#f6f7f7}.jb-queue-panel__header h2{margin:0;font-size:14px;font-weight:600;display:flex;align-items:center;gap:8px}.jb-queue-badge{display:inline-flex;align-items:center;justify-content:center;min-width:20px;height:20px;padding:0 6px;background:#d63638;color:#fff;border-radius:10px;font-size:11px;font-weight:700;line-height:1}.jb-queue-empty{padding:16px;color:#646970;font-style:italic;margin:0}.jb-queue-card{padding:12px 16px;border-bottom:1px solid #f0f0f0;border-left:3px solid transparent;transition:background .15s}.jb-queue-card:last-child{border-bottom:none}.jb-queue-card:hover{background:#f9f9f9}.jb-queue-card--waiting{border-left-color:#d63638}.jb-queue-card--active{border-left-color:#00a32a}.jb-queue-card--selected{background:#f0f7ff;border-left-color:#2271b1}.jb-queue-card__info{margin-bottom:8px}.jb-queue-card__name{display:block;font-size:13px;color:#1d2327}.jb-queue-card__email{display:block;font-size:12px;color:#646970;margin-top:2px}.jb-queue-card__footer{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.jb-queue-card__time{font-size:11px;color:#8c8f94;margin-left:auto}.jb-status-chip{display:inline-block;padding:2px 8px;border-radius:10px;font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.04em}.jb-status-chip--waiting{background:#fce9e9;color:#8a1010}.jb-status-chip--active{background:#edfaef;color:#0a5c1e}.jb-status-chip--closed{background:#f0f0f1;color:#50575e}.jb-chat-panel{flex:1 1 0;min-width:0;background:#fff;border:1px solid #c3c4c7;border-radius:4px;display:flex;flex-direction:column;overflow:hidden;height:80vh;max-height:720px}.jb-chat-panel__header{display:flex;align-items:center;justify-content:space-between;padding:12px 16px;border-bottom:1px solid #c3c4c7;background:#f6f7f7;flex-shrink:0}.jb-chat-visitor-info strong{display:block;font-size:14px;color:#1d2327}.jb-chat-visitor-info span{font-size:12px;color:#646970}.jb-chat-messages{flex:1 1 0;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:8px;background:#f6f7f7}.jb-live-divider,.jb-prior-label{text-align:center;font-size:11px;color:#8c8f94;margin:4px 0}.jb-live-divider::after,.jb-live-divider::before,.jb-prior-label::after,.jb-prior-label::before{content:"";display:inline-block;width:20%;height:1px;background:#c3c4c7;vertical-align:middle;margin:0 8px}.jb-msg{display:flex;flex-direction:column;max-width:72%}.jb-msg span{display:inline-block;padding:8px 12px;border-radius:14px;font-size:13px;line-height:1.5;word-break:break-word}.jb-msg time.jb-msg__time{font-size:10px;color:#8c8f94;margin-top:3px;padding:0 4px}.jb-msg--visitor{align-self:flex-start;align-items:flex-start}.jb-msg--visitor span{background:#fff;border:1px solid #dcdcde;color:#1d2327;border-bottom-left-radius:4px}.jb-msg--operator{align-self:flex-end;align-items:flex-end}.jb-msg--operator span{background:#2271b1;color:#fff;border-bottom-right-radius:4px}.jb-msg--operator .jb-msg__time{text-align:right}.jb-msg--prior span{opacity:.6;font-size:12px}.jb-msg--prior.jb-msg--bot span{background:#e8e8e8;color:#50575e;border:none}.jb-chat-input-area{display:flex;gap:8px;padding:12px 16px;border-top:1px solid #c3c4c7;background:#fff;flex-shrink:0;align-items:flex-end}.jb-chat-input-area textarea{flex:1 1 0;resize:none;border:1px solid #c3c4c7;border-radius:4px;padding:8px 10px;font-size:13px;line-height:1.5;font-family:inherit;min-height:38px;max-height:120px}.jb-chat-input-area textarea:focus{border-color:#2271b1;box-shadow:0 0 0 1px #2271b1;outline:0}.jb-chat-input-area .button{flex-shrink:0}.jb-menu-badge{display:inline-block;vertical-align:text-bottom;margin-left:4px}.jb-menu-badge .plugin-count{padding:0 5px;min-width:16px}@media screen and (max-width:960px){.jb-live-chat-layout{flex-direction:column}.jb-queue-panel{flex:none;width:100%}.jb-chat-panel{height:560px}}.message-agent{display:flex;align-items:flex-start;gap:8px;margin-bottom:8px}.message-agent .message-agent__avatar{width:36px;height:36px;border-radius:50%;background:#2271b1;flex-shrink:0;display:flex;align-items:center;justify-content:center;color:#fff;font-size:14px;font-weight:700}.message-agent .message-agent__avatar::after{content:"A"}.message-agent>:not(figure){background:#eaf3fb;color:#1d2327;border:1px solid #c4ddf3;border-radius:0 14px 14px 14px;padding:8px 12px;font-size:14px;line-height:1.5;max-width:80%;word-break:break-word}.message-live-status{text-align:center;font-size:12px;color:#646970;font-style:italic;padding:6px 12px;margin:4px auto;background:#f6f7f7;border-radius:20px;max-width:90%}